Acceptable use policy

01Send only to people who expect it

• Message only people who have given you their number and agreed to hear from you, or who have an existing relationship with you, such as customers, members or staff.
• Make it clear who the message is from. Your sender ID or the message text must identify you.
• Honour opt-outs. If someone asks you to stop, remove them from your lists promptly.
• Send marketing at reasonable hours, between 8:00 and 20:00 Ghana time.

02Not allowed

• Spam, or messages to bought, rented or scraped phone number lists.
• Fraud, phishing, fake prizes, loan scams or messages asking for PINs, passwords or Mobile Money codes.
• Pretending to be another person, business, bank, network or government body, including through a sender ID.
• Hate speech, harassment, threats or content that encourages violence.
• Sexual content, illegal gambling, illegal drugs or any other unlawful goods and services.
• Political or religious messages that break the rules set by the National Communications Authority or the Electoral Commission.
• Trying to get around sending limits, sender ID checks or our security, or reselling the service without our written agreement.

03Sender IDs

Request only sender IDs that match your own name, business or brand. We may ask for proof, such as a business registration certificate, before approving one.

04What happens if this policy is broken

We may block a send, withdraw a sender ID, suspend the account or report the matter to the authorities or the mobile networks. Credit used for messages that break this policy is not refunded. To report abuse, write to us through "Chat with us" with the sender ID and the message you received.